Utilising my extensive knowledge and experience in the hospitality industry, I offer support for hotel sales teams with structures, standards, processes, systems, training, auditing, and measurement.  By creating strong foundations and getting the basics right, I can help your team deliver outstanding results.

I analyse sales performance through assessing existing structures, reviewing current processes/standards, auditing, measuring quality as well as quantity of client appointments, evaluating systems and ensuring that your team have all of the necessary skills and tools available to them to be the best they can be, and of course achieve great results.

• Do you need an effective way to measure your team’s performance?
• Do you have difficulty managing client data and keeping it current?
• Do you have knowledge gaps where a little training and support would go a long way?
• Do your team need a structured approach to rate negotiations?
• Do you want consistent standards in reporting?

I can help! And if I can’t be of service, I may know someone who can meet your needs – after all, creating and developing new and existing relationships is the cornerstone of the hospitality industry.

Whether it is short-term support or a long term project, I can offer you a flexible and professional solution. Contact me to discuss how I can help you and your team achieve your goals.